Customer Care

Ordering Online

Ordering online at Pearson Canada is quick, simple, and secure. When you find an item you'd like to add to your shopping cart, simply click the "add to order" button. If a buy button does not appear on a product it will be available to order within 30 days of the expected due in stock date. You always have the option of removing any item before checking out. For payment, we accept Visa, MasterCard, and American Express cards.

Shipping Information

Shipping & Delivery
The default shipping method is Canada Post Ground. Your order will be processed and shipped within 2 to 3 business days as a standard for all available shippable products. You can expect your order to arrive within 8-12 business days from the date your order is placed.

Shipping Methods
We offer the following shipping methods:

Canadian Domestic Shipments

Canada Post Ground
Canada Post Ground, 6 to 9 business days. There is no charge for regular ground freight.

Express Delivery
Express delivery via Can Par Select is also available as an option. Can Par select offers delivery between 2 to 4 business days to selected regions within Canada. Remote postal codes outside major city centres may require up to 5 additional business days for delivery.

The charge for express delivery is $15.00 for the first book plus $1.95 per each additional book.

NOTE: Can Par require a signature for delivery. Please ensure that someone will be available to sign for the delivery.

"Pearson Canada reserves the right to choose alternate shipping methods for packages and documents to ensure timely delivery to its customers."

International Shipments
We regret that at this time we cannot deliver outside of Canada.

Backordered Products
Backordered products will ship when available. We will retain backorders for Out of Stock and Not Yet Published products for 30 days. Items that are not in stock will be available for sale 30 days prior to the expected due in stock date. Until this time, buy buttons will not appear on these titles. Please revisit our on-line store closer to the expected due in stock date to order.

You will be mailed an invoice documenting product charges and applicable sales tax. Your invoice will state that you have prepaid your order by credit card. Your credit card will not be billed until the product ships.

Bulk Orders
My does not accept orders in excess of 5 copies. Should you require more than 5 copies of a particular item; please contact our customer service department at We will be happy to assist you with your purchase.

Estimated Sales Tax
Pearson Canada is required to collect GST/HST for orders shipped to applicable provinces. Applicable tax will be added at the time of billing.


If for any reason you are not satisfied with your purchase, you may return your book(s), in resalable condition, within 30 days for a full refund. No prior authorization is required.

To ensure that you receive credit for your return, please enclose a copy of your invoice.

Returns should be shipped, by traceable carrier, prepaid to:

Pearson Canada Operations Centre
Consumer Returns Department
195 Harry Walker Parkway North
Newmarket, Ontario
L3Y 7B4

Customer Service/Contact Us

If you have any questions regarding an existing order please contact us at

Privacy Statement

Pearson Canada respects your privacy. We collect only the information necessary to complete your transaction and communicate with you regarding your order. Any personal identification information you submit to us is held in a secure server, and it will never be shared with a third party for marketing or any other purpose. Pearson Canada occasionally shares customers' names and mailing addresses with our authors and conference organizers. Customer e-mail addresses and telephone numbers are not sold or exchanged at any time.